Terms and Conditions
protectionforSport
All prices are inclusive of V.A.T. which is set, where applicable, at the rate ruling at the date of dispatch.
All claims for missing or damaged goods must be made immediately on receipt of such goods.
Goods are warranted for twelve months against defect in material and workmanship.
We will endeavour to deliver customer orders in accordance with their requirements. However, there may be occasions when errors occur and we will rectify any confirmed and agreed shortfalls or errors, at our expense.
This will be deemed as full and final settlement and no further compensation will be considered. We rely on the customer to order correct size and quantity. Products that have not been personalised may be returned with the label, in their original packaging.
Should you need to return items for any reason please log in to your account and complete the Returns Request form.
Our terms and conditions do not in any way affect your statutory rights as a consumer.
Product codes beginning with 7 may be ecluded from discount offers or promotional offers.
Your order will be despatched direct to the address supplied, either by our own vehicle, Royal Mail or a reputable national carrier. Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you, by our suppliers. So don’t worry if your order comes incomplete, the balance of goods will follow shortly.
Your Consignment Must Be Checked Upon Arrival For:
a) Correct number of parcels
b) Signs of parcel abuse
c) Correct content of parcels
Please note, if the outside of a package or parcel looks damaged, sign, but state damaged on the carriers receipt as an added safeguard. If goods are not checked at point of delivery, state 'unchecked' when signing.
We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point.
This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest.
Please remember that carriers deliver weekdays during business hours. If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Abortive deliveries may be subject to a charge being made if such instructions are not included with your order.
If you receive damaged, incorrect or unwanted goods, complete the online returns form in 'My Account'.
We will do our utmost to ensure your goods are delivered as quickly as possible. In the event of an unforeseen delay, no compensation will be considered relating to any delivery issue.
Garment Care: Sports kit gets a lot of punishment. Even if it isn’t marked from the outside by mud and grass, it’s under internal attack from sweat, liniment and other rubbing compounds. Our garments are made to the highest standard and subject to strict quality control procedures. However, any sporting garment may suffer discolouring or incomplete stain removal. Following a few simple rules will help your clothing to go on looking its best. Always follow manufacturers’ instructions when using powder or liquid detergents, especially those intended to tackle heavy staining, and avoid products containing bleach. We cannot accept liability for any damage resulting from any use other than that for which the garment was designed or from decorative additions (such as numbers, motifs, etc.) other than those supplied by us. Colours shown are as accurate as possible given the constraints of screen resolutions and types.
We reserve the right to amend product designs and specification without prior notice.
